Privacy Policy

1 Company Information

2 Personal Data We Process

When you contact us through our website contact form, request a quotation, or purchase network equipment, we may process the following personal data:

• Contact details: Name, email address, phone number.
• Business details: Company name and VAT number (for B2B clients).
• Billing and delivery address: For shipping hardware such as rack mounts, optics, or servers.
• Payment details: To securely complete transactions.
• Technical data: IP address and browsing behavior via cookies to optimize our website.

3 Purpose and Legal Basis

We process your data for the following reasons:

• Execution of a contract: To deliver ordered switches, routers, or other network hardware.
• Customer service: To answer questions regarding specifications or compatibility.
• Legal obligation: For tax administration and financial records.
• Legitimate interest: For website security and performance analytics.

4 Data Wiping & Refurbishing Standards

Data security is a core priority at Netmarrow B.V. All used and refurbished network hardware undergoes a rigorous data erasure process. Configuration files, stored data, and credentials from previous users are permanently removed using industry-standard wiping procedures before equipment is resold.

5 Sharing with Third Parties

Netmarrow B.V. does not sell personal data. Information may be shared only with partners necessary to operate our business:

• Logistics partners for shipping and delivery.
• Payment providers for transaction processing.
• IT service providers such as hosting providers and system administrators.
• Website form processing provider used to securely handle quote and contact requests submitted through our website.

6 Retention Period

We do not store personal data longer than necessary. Financial records are retained for at least 7 years as required by Dutch tax regulations.

7 Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Objection: Object to certain types of data processing.

8 Contact & Complaints

If you have questions about this privacy policy, please contact us at sales@netmarrow.com.

If you believe your data is not handled correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9 Cookies

Our website uses only strictly necessary cookies required for the contact form to function correctly. We do not use tracking, analytics, or advertising cookies. No consent is required for strictly necessary cookies under applicable EU law (ePrivacy Directive and GDPR).

If we introduce any non-essential cookies in the future, we will update this policy and request your consent accordingly.